Privacy & Cookie Policy

Privacy & Cookie Policy for charmcraft.co.za

Last Updated: 26/12/2023

Welcome to CharmCraft! At CharmCraft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website charmcraft.co.za. By accessing or using our website, you consent to the terms outlined in this policy.

1. Information We Collect:

a. Personal Information:

• When you create an account or place an order, we collect information such as your name, email address, shipping address, and payment details.
• Information provided when you communicate with us through customer support, email, or other channels.

b. Non-Personal Information:

• We may collect non-personal information such as browser type, device information, and website usage statistics through cookies and similar technologies.

2. How We Use Your Information:

a. Personal Information:

• To process and fulfill your orders, including shipping and payment processing.
• To communicate with you regarding your orders, account, and inquiries.
• To provide personalized services, promotions, and product recommendations.

b. Non-Personal Information:

• To analyze and improve our website’s performance, functionality, and user experience.
• For marketing and advertising purposes, including remarketing campaigns.

3. Information Sharing:

• We do not sell, trade, or rent your personal information to third parties.
• We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services.

4. Security:

• We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies:

• We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
• You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

6. Your Choices:

• You have the right to access, correct, or delete your personal information. You can manage your account settings or contact us for assistance.
• You can opt-out of marketing communications by following the instructions provided in the emails.

7. Changes to This Policy:

• We may update this Privacy & Cookie Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised policy on our website.

8. Contact Us:

• If you have any questions or concerns about this Privacy & Cookie Policy, please contact us at info@www.charmcraft.co.za.

By using our website, you agree to the terms of this Privacy & Cookie Policy. We encourage you to review this policy periodically for updates.

Thank you for choosing CharmCraft!

Charm Craft Studio charmcraft.co.za